Last Updated: November 2025
Warranty Overview
-Warranty applies only to manufacturing defects in prefab, modular, and expandable homes.
-Warranty duration varies by model: 5–35 years or lifetime, as specified per product.
-Warranty does not cover:Installation errors
-Site issues or foundation problems
-Contractor mistakes
-Transportation beyond delivery to destination port
-Natural disasters, vandalism, or misuse
Warranty Activation
Warranty activates after:
1. Delivery to customer site (or port, depending on agreement)
2.Submission of signed post-installation inspection report from a licensed local engineer or inspector
-Without a verified inspection report, warranty is not valid.
-Customers must retain all documents and photos related to site preparation, delivery, and installation.
Defect Reporting & Resolution
-Customers report suspected manufacturing defects to The Bark in writing.
-The Bark may request:
-Photos or videos of the defect
-Independent verification by a licensed inspector
-The Bark will provide advisory guidance on defect resolution.
-The Bark does not perform on-site repairs; defects are corrected by the manufacturer or through approved contractors under advisory.
Liability & Maximum Exposure
-Maximum liability: Limited to the value of the purchased product.
-Excluded from liability:
-On-site installation or site conditions
-Contractor performance, labor, or safety incidents
-Shipping beyond the destination port
-Force majeure events: natural disasters, strikes, pandemics, governmental restrictions
-Customers agree to hire licensed professionals for all on-site work and accept responsibility for installation, utilities, and site preparation.
Customer Responsibilities for Warranty
-Ensure proper site inspection and documentation before production.-
-Provide signed post-installation inspection report for warranty activation.
-Follow all local building codes and permit requirements.
-Retain all communications, photos, and reports for warranty claims.
Optional Technical Support
The Bark can provide:
-Installation tutorials and diagrams for assembly guidance
-Advisory support for defect claims and contractor coordination
Important: The Bark does not supervise or perform local installation.
Force Majeure & Exceptions
Warranty and liability are voided or limited in the event of:
-Natural disasters (earthquake, flood, storm)
-Strikes, civil unrest, or government restrictions
-Transportation accidents beyond delivery to port
-Improper use, modifications, or neglect by the customer
Dispute Resolution
Governing Law: Japan
Primary Jurisdiction: Tokyo, Japan
Mandatory arbitration under Japanese law; litigation waived unless arbitration fails
Arbitration decisions are binding, final, and enforceable
Summary: What The Bark Provides vs Customer Responsibility
Provided by The Bark Customer Responsibility
Factory-manufactured home Site preparation & foundation
Factory QC & documentation Licensed civil engineer & site inspection
Shipping coordination to port Unloading & transport to final site
Advisory guidance for defects Contractor hiring & installation
Warranty activation guidance Signed inspection reports submission
Contact
For inquiries regarding legal matters:
info@storethebark.com